Frequently Asked Questions on RemotePC^® HelpDesk

You can view and print the billing transactions and invoices of your HelpDesk account easily.

To view bills and invoices,

1. Log in to HelpDesk via web browser.
2. Click the user icon displayed on the top-right corner and click 'My Account'.
   
3. '청구 정보'로 이동하여 필요한 청구서에 대해 '보기'를 클릭합니다.
   
4. To print the transaction summary, click 'Print'.
   

계정 비밀번호를 변경하려면 다음과 같이 하세요,

1. Log in to HelpDesk via web browser.
2. Click the user icon displayed on the top-right corner and click 'My Account'.
3. Click 'Change Password?' under 'Profile'. The 'Change Password?' window appears
   
4. Enter your current password, new password and confirm it.
   
5. '저장'을 클릭합니다.

프로필을 업데이트하려면 다음과 같이 하세요,

1. Log in to HelpDesk via web browser.
2. Click the user icon displayed on the top-right corner and click 'My Account'.
3. In the 'Personal Information' section under 'Profile', modify your details - name, email address, phone number and password.
4. '저장'을 클릭합니다.
   

This problem may arise due to the following reasons while renewing your HelpDesk account:

• 신용카드 번호와 만료일이 정확하지 않을 수 있습니다.
• The online authorization system may fail certain valid credit cards outside US in the address verification test.

To update your credit card information,

1. Log in to HelpDesk via web browser.
2. Click the user icon displayed on the top-right corner and click 'My Account'.
3. Click 'Change Credit Card'.
   
4. On the 'Change credit card details' popup, edit your credit card details. You can also add a new card by clicking 'Update new card'.
   
5. '저장'을 클릭합니다.
   

If any payment is outstanding against your HelpDesk account, a pop-up appears once you log in.

1. Click 'Update Card Information'.
   
2. Verify the card details in the 'Change Credit Card Details' popup and click 'Apply Pending Charges'.
   
3. To update a new credit card for payment, click 'Update New Card', enter the details and click 'Save'.

If your business is based in the EU region, you can update your VAT ID information for your HelpDesk account.

부가가치세 ID를 추가합니다,

1. Log in to HelpDesk via web browser.
2. Click the user icon displayed on the top-right corner and click 'My Account'.
3. '청구 정보' 섹션에서 VAT ID를 입력하고 '업데이트'를 클릭합니다.

참고:

• 부가가치세는 위치 기반이므로 선택한 국가에 해당되는 경우에만 계정의 '청구 정보' 섹션에 해당 필드가 표시됩니다.
• VAT ID updated to your account will be validated by HelpDesk.

For information on HelpDesk VAT number, contact us via email at [email protected].

Yes, you can cancel your HelpDesk account at any time.

To cancel,

1. Log in to HelpDesk via web browser.
2. Click user icon displayed on the top-right corner and click 'My Account'.
   
3. Click 'Cancel my account' under 'Profile'. A pop-up appears to confirm your cancellation.
   
4. 세부 정보를 입력하고 '내 계정 취소'를 클릭합니다.

Once your account is canceled and you try to log in, you will get a message to reactivate your account on the login page. On clicking the link you will be directed to the reactivation page.

For free trial users,

Enter your password and click 'Reactivate and Login'. Your account gets reactivated and you get logged in to your account automatically.

For paid users,

Enter your password and click 'Send Request'. Our support team will get back to you for the reactivation process.